Frequently Asked Questions
Where do you deliver?
We currently deliver to addresses in the United Kingdom.
How long does delivery take?
Orders are processed within 1 to 3 business days, and estimated delivery is 7 to 14 business days after dispatch. Full details are in our Shipping Policy.
How do I track my order?
When your order is dispatched we email you a tracking number. Tracking can take 24 to 48 hours to update.
Can I return an item?
Yes. You can cancel within 14 days of receiving your goods. Email support@urbnbuy.store first so we can give you the return instructions. See our Return and Refund Policy for the full details.
What if my item is faulty or damaged?
Email us within 14 days of delivery with your order number and photos. We will arrange a replacement or a full refund.
Can I change or cancel my order?
If your order has not been dispatched yet, contact us as soon as possible and we will cancel or update it.
How can I contact you?
Email support@urbnbuy.store. We reply within 2 business days (Monday to Friday).